Terms of Service
Last updated: 27 August 2026
1. The parties
These terms are between Belavin Limited, (company no. 16735157), 6 Salstar Close, Birmingham, B6 4PP, United Kingdom (the "Provider", "Slotora") and the business using the service (the "User").
2. The service
Slotora provides online booking software for service businesses. The platform is free: unlimited bookings, unlimited staff, 0% commission. Only the optional extras are paid (SMS, Nita the AI assistant, and the AI phone receptionist). It is provided on a best-effort basis and without uptime guarantees.
2a. Who contracts with whom
Slotora supplies booking software to you and nothing else. When one of your clients books an appointment, the contract for that appointment is made directly between that client and you. Slotora is not a party to it, does not supply the treatment or any other service to your client, does not sell your services in its own name, and does not receive or become entitled to any part of the price your client pays. Slotora acts only as the operator of the software through which the booking is made. You alone are the supplier of the services listed on your booking page, you alone are responsible for invoicing them and for accounting for any tax on them, and your clients are your customers, not ours.
3. Account & eligibility
To register you must be an adult authorised to act for the business. You are responsible for the security of your account and password.
4. Pricing commitments
Slotora takes no share of what your clients pay you. No commission, fee or deduction is taken from a booking, a gift card or a pass, and Slotora is not entitled to one: the full amount your client pays goes to your own account. Exporting your data (CSV and JSON) is free and will stay free — it will never become a paid feature.
5. Data processing (you as controller)
For your clients' data you are the controller and Slotora is your processor. Slotora processes that data only on your documented instructions to provide the service, with appropriate technical and organisational security measures, and deletes or returns it when your account ends. Sub-processors are listed in the Privacy Policy, which also names the third parties you can connect yourself — your invoicing provider, Meta for WhatsApp reminders, and Google, Apple or Microsoft if a team member connects her own calendar — and what we send them; those you engage under your own contract with them.
6. Your responsibilities
You are responsible for the accuracy of your listings, for honouring bookings made through the platform, and for complying with consumer and data-protection law applicable to your business (including properly informing your clients).
7. Card payments, deposits and no-show fees
If you switch on card payments, you are the merchant and Stripe is your payment processor: the money goes to your own Stripe account, Slotora never holds it, and Slotora never sees or stores a card number. Slotora’s cut is 0%. Deposits, prepayment and no-show or late-cancellation fees are yours to set and yours to justify. When a client pays a deposit, Stripe stores their card so that a fee you have configured can be taken later without them present; Slotora shows the client the amount, the cancellation window and the fact that the fee is taken automatically, on your booking page, before they pay. Keeping that policy lawful in your market, and refunding a fee charged in error, is your responsibility — you can refund from the booking screen at any time.
8. Acceptable use
No unlawful content, no spam, no attempts to disrupt the service or access other clients' data. We may suspend accounts that break these rules.
9. Intellectual property
The software and brand belong to Slotora. Your own content remains yours; you grant us the limited licence needed to provide the service.
10. Availability
The service is provided "as is", without uptime guarantees. We may carry out maintenance.
11. Termination
You may delete your account at any time. We may suspend or terminate access for serious or repeated breaches of these terms.
12. Liability
To the maximum extent permitted by law, Slotora's liability is limited to the greater of (a) the amounts you paid Slotora for the service in the preceding 12 months and (b) £500. Nothing limits liability that cannot be limited by law, and consumers' statutory rights are unaffected.
13. Governing law
These terms are governed by the law of England and Wales. Consumers keep the mandatory consumer-protection rights of the country in which they live, and may bring proceedings in the courts of that country.
14. Contact
Questions: hello@slotora.io. Last updated: 27 August 2026.