Guide · takeaway
Click and collect without the delivery apps: your restaurant's own ordering page
A guest who walks to your door to collect a curry was always going to be your customer. When that order arrives through a delivery app, the app is paid as if it had found them. This guide does the sums for collection orders, sets out what a pickup page of your own has to decide, and is honest about what the apps still do better.
Published
Commission maths, per order
Delivery platforms charge the restaurant a commission on each order, and the rate is in your contract rather than on their homepage. Check whether yours sets a different rate for orders the guest collects than for orders the platform's courier delivers, and find both figures before you decide anything; the rest of this section works in percentages, so you can put your own in.
Say the food on a typical takeaway order costs you 30% of its price before VAT, and the platform takes a commission of 25% on the same order. Before rent, wages, packaging or energy, a quarter of the order has gone to the platform and less than half is left to pay for everything else. On a collection order the guest was the courier; the platform's share is paying for the listing and the app that found the guest.
Your own page has a different cost shape. A card payment through Stripe costs Stripe's own published fee per payment, a percentage plus a small fixed charge, with no monthly fee from Stripe; an order paid at the counter costs whatever your card terminal already costs. Slotora takes no commission on either. The monthly price is the same whether you take ten orders a week or three hundred: £149 a month per location in the UK and €179 in Ireland.
Slots, lead time and caps
- 1
Collection times inside the service
Guests pick a pickup time today, inside the hours you serve. Offer the times your kitchen can really hand over, and leave the first and last half hour of a busy service to the dining room.
- 2
A lead time the kitchen can keep
The earliest pickup is now plus your lead time. Twenty minutes on a quiet Tuesday can be forty on a Friday, so set it for the night you dread, not the night you hope for.
- 3
A cap per slot
The cap is the number of orders one slot accepts. It protects the dining room: a full slot pushes the next guest to a later time instead of pushing the grill past what it can cook.
- 4
A pause button for the bad half hour
When a party of twelve sits down at once, pause the page and resume it when the kitchen has caught up, rather than letting orders pile into a kitchen that cannot cook them.
Paying at the counter or by card
Collection orders on your own page can be paid when the guest arrives, at the counter, which suits regulars and adds only the terminal costs you already have. Or the guest pays by card when ordering, and the money goes straight to your own Stripe account once it is connected, with 0% Slotora commission in between. Paying first cuts the orders left uncollected; paying at the counter keeps the page friendly to people who would rather not type a card number.
Staff see each new order ring on their devices, accept it or decline it with a reason, and move it along a pickup board: accepted, ready, collected. The guest follows the order on a status page, so the question "is it ready yet?" is answered before anyone picks up the phone.
Allergens belong on the page as well. The Food Standards Agency's guidance says that for food ordered at a distance, allergen information has to be available before the purchase is completed and when the food is handed over. A menu that carries the 14 allergens on every dish does the first half; a label or a word at the counter does the second.
What you give up: delivery, and the app's audience
Be honest about the trade. A page of your own is for collection. Slotora's ordering page takes pickup orders for today; the delivery itself, and every order from the delivery platforms, stays where it is. If half your takeaway is delivered, keep the apps for that half and move the collection orders first.
The apps also bring guests who have never heard of you. Your own page brings the guests who already have: the regular who walks past, the office next door, the family that orders every Friday. That is why the move works best in steps rather than all at once.
Telling regulars where to order
- Put the ordering link where your regulars already look: the bag, the receipt, the window, the menu by the door, the link in your bio.
- Tell collection guests at the counter that the same food is on your own page, and that ordering there is the version that pays your kitchen.
- Keep the menu and prices you set for your own page simple and honest. A guest comparing two screens should find the same dish under the same name.
Click and collect: short answers
Does Slotora take a commission on collection orders?
No. You pay one monthly price per location; card payments go to your own Stripe account, which charges its own published fee per payment.
Can guests choose a pickup time for later in the week?
Pickup is for today, inside your service hours, with the lead time and the cap per slot you set.
Does Slotora deliver, or take orders from the delivery apps?
Slotora's ordering page is for collection only, and it is a separate channel from the delivery platforms.
Sources (checked 24 October 2026)
Click and collect in Slotora · The menu, with the 14 allergens · Pricing