Feature · Click and collect
Click and collect from your restaurant's own page, with no commission
Your regulars already know where you are. Give them a page of your own to order from, a time to collect, and a kitchen that is told how many orders each slot can take — and keep the commission a delivery app would have kept.
Collection only, the same day. Slotora takes 0% of what is ordered through your page.
How a collection order runs
- 1
The guest picks a time
From your ordering page they choose dishes from your menu and a pickup time later the same day, inside your service hours. Only the slots that still have room are offered.
- 2
Your devices ring
Every new order rings the phones and tablets of the staff on shift, on the web and in Slotora's app, so somebody on the floor hears it.
- 3
Accept or decline
Staff accept the order, or decline it and give the reason — the fryer is down, the fish has run out. Saying so early beats a cold apology at the counter.
- 4
Ready, then collected
On the pickup board the order is marked ready, then collected. The guest follows it on a status page from the moment they order, so they come when the food does.
Rules that protect the kitchen
The worst evening for a small kitchen is twenty collection orders landing at seven with the dining room full. The rules are there to stop it.
A lead time
The shortest wait you will promise. If your kitchen needs twenty-five minutes on a Friday, the earliest slot a guest can pick is twenty-five minutes away.
A cap per slot
How many orders each pickup slot can take. When the half past seven slot is full, guests are offered quarter to eight instead.
A pause button
The room fills up, a chef goes home ill: press pause and the ordering page stops taking new orders until you press it again. Orders already accepted are untouched.
The arithmetic of your own page
Delivery apps bring new guests, and they charge for it on every order, including the orders from people who would have come to you anyway. Your own page is for those people.
- Slotora charges 0% per collection order. The monthly price per location covers it, with the bookings and the rest of the system.
- The guest pays at the counter when they collect, or by card when they order — straight into your own Stripe account once it is connected. Stripe charges its own processing fee.
- The guest's order is yours: the menu they ordered from, the time they chose and the name they gave are in your own system.
Telling your regulars
A page of your own only earns its keep when people know it is there. The places that work best are the ones your regulars already look at:
- Your own website, with the link where the phone number used to be.
- A line on the menu and on the card you hand back with the bill: collect from us directly next time.
- The answer your staff give on the phone on a Friday night, when the kitchen is too busy to take a takeaway call.
- Your e-mail signature, and the window, for the people who walk past every evening on the way home.
Start with one or two collection slots on your quieter evenings, watch how the kitchen copes, and widen the caps from there.
Collection from your door, delivery elsewhere
Collection, the same day
Orders for collection, for a time the same day, from the menu you keep in Slotora — the same dishes, sizes, options and allergens your dining room uses.
Delivery platforms, beside it
Slotora does not deliver, and Deliveroo, Uber Eats and Just Eat are not connected to it. If you use a delivery platform, it carries on beside your own page.
Your regulars, ordering from you
One e-mail on the day Slotora for restaurants opens in the UK or Ireland.
Tell me when it opens