Cancelling or changing your Slotora plan in Canada
Everything about the end of a paid period: changing the card Stripe charges, cancelling, moving between monthly and yearly, what happens when a renewal fails, and exactly what still works during the 7 days of grace and once an account is paused.
Create your salon accountThe four things the top of Your plan can say
The heading is the quickest way to know where you stand. The same words reach the app.
“Your plan is active”
A paid period is running, with the date it is paid until. It renews by itself unless you cancel.
“Free trial — … days left”
You have not paid yet and do not need to. Everything works until the date shown.
“Your plan has ended — … days before your account pauses”
The trial or the last paid period is over. For 7 days from that moment everything still works, and subscribing or fixing the card in that window means no interruption at all.
“Your account is paused”
The grace is over without a payment. Subscribing opens your calendar, clients and online booking again; nothing has been deleted.
Where every change is made
Open Your plan in the menu. Once a subscription is running, the screen shows Manage subscription and card under the price. That button opens Stripe's own customer page for your salon, where the card, the invoices and the cancellation all live. Slotora never sees the card number; Stripe holds it and sends you back to Your plan when you are done.
Only the owner and admins have the button. Anyone else on the team who opens Your plan reads that only the owner can change the plan, which saves a receptionist from cancelling by accident.
The four changes owners ask about
Each starts from Your plan → Manage subscription and card, except the last.
Card
Replace an expired or lost card
On Stripe's page, add the new card and make it the default. The next renewal is charged to it. If a renewal has already failed on the old card, adding a card that works lets Stripe's next retry go through, and the heading on Your plan returns to “Your plan is active” once it does.
Cancel
Stop the subscription
Choose to cancel on Stripe's page. Stripe tells you there whether it ends straight away or at the end of the period you have paid for. Nothing renews after that, and nothing you have already paid is taken back.
Interval
Move from monthly to yearly, or back
Your plan has no switch between the two while a subscription is running, and pressing a subscribe button then only tells you that you already have one. Cancel the current one; when its period has run out, Subscribe monthly and Subscribe yearly are back on Your plan, and you choose again. Do it inside the grace days and the diary is never interrupted.
Team
Pay for fewer or more people
There is nothing to press. The price is recounted from your active bookable team before each renewal. Deactivate a team member under Team before the renewal date and the next invoice is lower; add one and it is higher from the next period.
When a renewal fails
A declined card does not pause anything on the day. Slotora simply does not move your paid-until date forward, Stripe tries the card again on its own schedule, and Your plan switches to the grace heading with a countdown.
You have 7 days, counted from the end of the period that was not renewed. Put a working card in through Manage subscription and card during that time and the retry succeeds without any further action. If Stripe gives up first, the subscription ends; the plan screen then offers Subscribe monthly and Subscribe yearly again, and the countdown carries on from where it was rather than starting over.
What a paused account still does, and what it stops
Your clients are not punished for a lapsed card. The booking page stays up, every appointment already in the diary stays, reminders for those appointments keep going out by email, and a guest can still use the link in her confirmation to move or cancel. What stops is new online bookings: the form tells new guests, in neutral words, that it cannot take a booking right now.
On the web, every page of your admin sends you to Your plan, drawn on its own, with two links underneath: Download your data or delete your account in Settings, and Your receipts. Settings itself stays open, so the export and the account deletion are never locked behind a payment.
In the phone app you can still look at the calendar and your clients. Anything that would save a change is refused with one sentence: your Slotora plan isn't active, so changes can't be saved right now. Subscribing on the website lifts it on the phone too.
What we would want to know in your place
The edges of the current set-up, without softening.
- No one-click switch between monthly and yearly
- Changing interval means cancelling and subscribing again after the period ends. We know it is clumsy, and we would rather tell you than let you search Stripe's page for a button that is not there.
- New bookings stop when the account pauses
- If your card lapses during a busy week, the grace days are your cushion. After them, regulars who try to book online are turned away until you subscribe.
- Deleting is not cancelling
- Close the subscription at Stripe before you delete the account, every time.
- An iPhone cannot reopen a paused account
- The iPhone app shows the pause but not the subscribe buttons. Open slotora.io in Safari or on a computer to pay.
Leaving Slotora for good
Cancel the subscription first, through Manage subscription and card, and only then delete the account. The subscription lives at Stripe; deleting your salon in Slotora removes your data, and you should not rely on it to stop a card being charged.
Before you delete, export. Under Import → Export your data you can download Clients (CSV), Bookings (CSV), Services (CSV) or Everything (JSON); on a paused account, follow the link under Your plan to Settings, where the export and the deletion both still work. Then Settings → Account → Danger zone → Delete account… asks you to type DELETE and your password. It removes the business, its bookings, clients and logins at once and cannot be undone.
Your receipts from Slotora stay available from Your receipts until you delete. Download any you need for your bookkeeper first.
Questions about cancelling and renewals
If I cancel today, do I lose access today?
Stripe's page says when the cancellation takes effect. When the paid time ends, the 7 days of grace begin, and only after those does the account pause.
Will I get money back for the rest of the month?
Cancelling stops the next renewal; it does not refund the period already paid. If you think you were charged by mistake, write to us from Get help in the admin.
My card was declined. Are my clients' bookings cancelled?
No. Nothing in the diary is touched, reminders keep going, and for the grace days the whole account works as usual while Stripe retries.
Can I export my clients while the account is paused?
Yes. Settings stays open on a paused account: follow Download your data or delete your account in Settings from the bottom of Your plan.
How do I come back after cancelling?
Open Your plan and press Subscribe monthly or Subscribe yearly. Your services, hours, clients and history are where you left them, as long as you did not delete the account.
Keep the diary running
A working card in Manage subscription and card is the whole fix for most pauses. It takes a minute on a computer or an Android phone.