A salon loyalty program for Canada, with points that never run out
Switch it on and every completed visit earns points by itself. When a client reaches your target, Slotora shows you she is owed her reward — a free brow tint, a discount, an add-on — and you hand it over. No stamp cards, and no points quietly vanishing after a year, which in Ontario the law would not allow anyway.
Start rewarding regulars — 14-day trialHow the program runs
Three settings, then it looks after itself.
Set
Points, target and reward
Choose how many points a visit earns, from 1 to 100, how many unlock the reward, and what the reward is, in your own words.
Earn
Completed visits count
When a visit is completed, its points are added once. A cancellation or a no-show earns nothing. Treatments you do not want to reward — a free consultation, a patch test — can be set not to earn.
Owed
One list of who has earned it
Slotora keeps a list of every client who has reached the target, so you do not have to open profiles one by one to find out who is owed a free blow-dry.
Redeem
You hand it over
Press Redeem on her profile or at the counter in the app and the points come off. Giving the reward is always your decision, never automatic.
Ontario's reward points rules, and where Slotora stands
Since 1 January 2018 Ontario has stopped businesses from letting loyalty points expire only because time has passed since they were earned. The province's own page lists a few exceptions; the one most salons would meet is that a program may close an account after a long period with no earning or redeeming, if the membership agreement says so.
Slotora's points have no expiry date at all. They stay on the client's record until you redeem them, so there is no clock that a rule like Ontario's could catch. The one thing to watch is the reward itself: Ontario treats a voucher issued by a points program, such as a discount voucher, like a gift card, and a gift card there cannot expire. If you hand rewards over as a discount code with an end date, think again; giving the treatment or knocking the price off on the day avoids the question.
Elsewhere in Canada, ask your own province's consumer protection office if you plan anything unusual. Points that never expire and rewards given at the visit are, in any province, the easiest arrangement to explain to a client.
Details owners ask about
The smaller pieces that make a points program fair.
Clients can see their points
On her own appointments page, where she signs in with her email address, a client can keep track of her points along with her passes and gift cards.
Leave someone out
Family, staff or a client on a special arrangement can be excluded from earning; she keeps any points she already has.
Bring points from your old system
Balances from the software you are leaving can be carried over, so a regular does not start from zero because you switched.
No loyalty emails of its own
The program does not email clients about their points. If you announce it in a campaign, that email follows the same CASL consent rule as any other offer.
What the program is not
Simple on purpose; here is what that leaves out.
- Points per visit, not per dollar
- A visit earns the same points whatever it costs. If you want to reward spend, that is not how this program counts.
- One reward level
- There is one target and one reward, not tiers such as silver and gold.
- No automatic reward message
- Clients are not emailed when they reach the target. You tell them at the visit, or they see it on their own page.
- Not legal advice
- We have summarised Ontario's own page; if your program is unusual, check the rules in your province.
Questions about loyalty points in Canada
Do Slotora loyalty points expire?
No. Points stay on the client's record until you redeem them.
Can a client earn points for a free service?
Only if you let it. Each treatment can be set to earn points or not.
Can I redeem a reward on my phone?
Yes. The app shows the client's points and has the Redeem button at the counter.
Is the loyalty program an extra charge?
No. It is included in the Canadian subscription.
What happens to points if a visit is cancelled?
Points are added only when a visit is completed, so a cancelled appointment earns none.
Sources
The province's own page, read on the day shown.
- Government of Ontario — Rules for loyalty reward points — https://www.ontario.ca/page/reward-points · Read on
Reward the regulars you already have
Set a target your best clients will reach in a few months, switch the program on and watch the list of who is owed a reward fill up.