Massage therapist booking software for Canada, and what it means for RMTs
Most booking pages for massage are written as if every client pays out of pocket. In much of Canada they do not: a registered massage therapist's client hands her receipt to an extended health plan, and that receipt has rules. Slotora is a strong diary for massage, with buffers per treatment, a health questionnaire that renews itself yearly and a record of every session, but it is not an insurance-billing system, and this page says exactly where that line falls. 14 days on trial, then a monthly plan in Canadian dollars.
Try it for 14 daysRead this first if you are an RMT
Three gaps that decide whether Slotora is right for a registered practice.
- Our receipt is not an insurance receipt
- In Ontario, the College of Massage Therapists' Standard of Practice on fees and billing says a massage therapy receipt must show the appointment date and length, the client's name, your name, the amount, your signature and registration number, and an HST number if you have one. The payment email Slotora sends shows the service, the time, the amount, any tip and the method. It has no registration number and no signature, so issue the receipt your client's insurer needs from somewhere else.
- No insurance billing, no TELUS eClaims
- Slotora cannot submit a claim, check a client's coverage or direct-bill an insurer. Jane, the system many Canadian clinics use, says on its own pages that its TELUS eClaims integration is available to Canadian customers, and it sells insurance billing as an add-on.
- Ontario's health-privacy law is not addressed
- Our Canadian privacy notice is written under the federal privacy law. It does not deal with Ontario's Personal Health Information Protection Act, which an Ontario RMT keeping clinical records should expect her software provider to understand. Until it does, a regulated Ontario practice is better served by a clinical system.
Where massage therapy is a regulated health profession
Massage therapy is regulated province by province. Ontario's regulator is the College of Massage Therapists of Ontario, and its page for applicants already registered elsewhere names British Columbia, Newfoundland and Labrador, New Brunswick and Prince Edward Island as the other provinces with a registration it may recognize. In those five, the title registered massage therapist belongs to the college's members.
Registration brings duties that a booking system touches directly. CMTO's record-keeping rules ask an Ontario RMT to keep a client's health record for ten years after the last visit, or ten years after a minor client turns eighteen. Slotora keeps your records for as long as your account is open and lets you export all of them at any time; it does not promise to hold them for a decade after you leave.
In the provinces where massage therapy is not regulated by a college, clients' insurers set their own rules about whose receipts they accept. Ask your association before you choose software around a receipt.
Who Slotora suits well
Practices where the diary, the health questions and the session notes matter more than claims.
Spa and wellness massage
Hot stone on the two days the heater is out, aromatherapy at ninety minutes, a back, neck and shoulders at thirty. Each treatment can be limited to certain weekdays and carry its own minutes before and after.
Mobile therapists
Set the area you travel to, a call-out fee that can differ by zone, travel minutes before and after a home visit, and a check-in so somebody knows you arrived and left safely.
A health questionnaire, renewed yearly
The massage health form asks about heart and blood pressure, clots, recent operations, pregnancy, skin, medication and allergies. Set it valid for twelve months and regulars are not asked again every fortnight.
A record of every session
Techniques used, the pressure given, the areas worked and avoided, oils, how the client responded and a note for next time, with a body map. The last session opens with the next booking.
If you choose Slotora anyway: a setup that respects the room
The order an independent therapist usually works in.
01
Price by the hour or by the visit
Either list sixty and ninety as separate treatments with their own prices, or price one treatment by the hour with a shortest and longest length, and the client picks.
02
Give every treatment its turnaround
Linen, oil and notes between clients are minutes after the treatment, set per treatment, so the booking page never offers the slot you need to reset the room.
03
Hold the hour with a deposit or a no-show fee
A deposit at booking, or a card saved and charged afterwards for a late cancellation or no-show, both into your own Stripe account. The automatic no-show charge can be switched off so you decide each one, which is kinder in a January snowstorm.
04
Hand the insurance receipt over separately
If you are registered, issue the receipt your college requires from the tool you already use for it. Slotora's own payment email is a confirmation of payment for the client's records.
Where the session notes are stored
Your salon's data is stored in a database in London, United Kingdom (Amazon Web Services, region eu-west-2), and the providers that send your emails and texts, take card payments and deliver app notifications process some of it in the United States.
The session record and a client's massage preferences — the pressure she likes, the areas to avoid — can only be read by the owner, admins and managers, and by the therapist treating that client, on that therapist's own booking. A colleague's login sees nothing of it.
Slotora's price for a massage practice
Counted per therapist clients can book, in Canadian dollars.
| One therapist | C$19 a month |
|---|---|
| Every further therapist | + C$10 a month |
| A clinic of 6 or more | C$69 a month at most |
| One therapist, paid annually | C$190 |
Prices in Canadian dollars. No GST/HST is added at present. No percentage of your sessions. Stripe's Canadian fee applies to each card payment.
Massage therapists in Canada ask
Can my clients claim Slotora's receipt on their insurance?
Do not rely on it. In Ontario a massage therapy receipt must carry the RMT's registration number and signature, among other details, and Slotora's payment email does not. Issue the insurance receipt from a system built for it.
Does Slotora bill insurers directly or connect to TELUS eClaims?
No. There is no claim submission, eligibility check or direct billing. Jane offers TELUS eClaims for Canadian customers and sells insurance billing as an add-on to its Practice and Thrive plans.
Is Slotora a good fit for a massage therapist who is not registered?
Often, yes — a spa therapist, a sports massage practice or a mobile therapist whose clients pay directly gets the treatment buffers, the yearly health form, the session record and home visits without paying for a clinical system's insurance features.
Can I send the health questions before the first appointment?
Yes. Each question is asked at booking, on the form sent ahead, or both. The form goes by email; the client answers on her phone without an account and signs with a fingertip.
Will clients get a text reminder?
Not yet in Canada. Reminders go by email, as many and as far ahead as you set. Texts to Canadian numbers are switched off for now.
What the RMT facts rest on
Every page below was read on 10 November 2026. Ask your college about your own obligations.
- CMTO — Standard of Practice: Fees and Billing — https://www.cmto.com/rules/standard-of-practice-fees-and-billing/ · Read on The minimum contents of a massage therapy receipt.
- CMTO — Record keeping — https://www.cmto.com/rules/record-keeping/ · Read on Health records kept ten years after the last visit.
- CMTO — registrants from other provinces — https://www.cmto.com/become-an-rmt/apply-for-registration/coming-to-ontario-from-a-province-that-regulates-massage-therapy/ · Read on
- Ontario e-Laws — PHIPA, 2004 — https://www.ontario.ca/laws/statute/04p03 · Read on
- Jane — pricing (Canada) — https://jane.app/pricing?locale=en-CA · Read on Balance CAD $59 a month, limited to 20 appointments a month; Practice CAD $79; Thrive CAD $99; insurance billing $20 a month on Practice and Thrive.
- Jane — TELUS eClaims — https://jane.app/telus · Read on
A diary for the treatment room
Put in your treatments with their real turnaround, switch on the yearly health form and try a week of bookings. 14 days to decide, with insurance receipts kept where they already are.