Physiotherapy booking software in Canada, and what it leaves out
Slotora can run a physiotherapist's diary, intake forms, treatment notes and prepaid treatment blocks. It cannot bill an insurer, and its payment email is not a benefits receipt. If your clinic depends on direct billing, this page will save you the 14-day trial; if it does not, read on.
Try it for 14 daysWhat a Canadian physio clinic expects that Slotora does not do
Five gaps, in the order they usually matter.
- No direct billing
- Slotora is not connected to TELUS eClaims, Pacific Blue Cross, WorkSafeBC, WSIB, WCB or a motor-vehicle insurer. Nothing is submitted, adjudicated or reconciled for you, and there is no split between what the insurer pays and what the patient owes.
- No benefits receipt
- When a patient pays, Slotora emails a payment confirmation with your business name, the treatment, the date, the amount and the method. It does not print the treating physiotherapist's name and registration number or the patient's address, which insurers usually look for. If you connect QuickBooks or Xero, the invoice you have designed there is attached to that email, and that is where those details can go.
- Not a clinical record system
- There is a SOAP note on each visit, but no outcome-measure scoring, no exercise-prescription library with videos, and no referral or discharge letters.
- Records are not kept in Canada
- Everything is stored in a database in London, England. Under Ontario's PHIPA and the other provinces' health privacy laws, you are the custodian of your patients' records and the judgement about where they may be held is yours. Make it before you enter a single chart.
- No telehealth room
- A virtual service can carry one meeting link, the same for every patient booked into it. That is not a private consultation room.
Who it does suit
Practitioners whose patients pay at the time and claim nothing through the clinic: kinesiologists, athletic therapists, sports and strength coaches with a rehab background, and physiotherapists who run a cash-pay service on the side. For them, the missing billing is not missing at all.
Physiotherapists who teach. Clinical Pilates, falls-prevention, pre- and post-natal and return-to-run groups are classes with a seat limit, a waitlist and class passes, and Slotora handles those well — often better than clinic software, which is built around one-to-one visits.
A practice that keeps its charts in its clinical system and only needs patients to book themselves. That works, but you would be entering each patient twice, and you should weigh that cost honestly.
What Slotora does do for a physiotherapist
A SOAP note per visit
Subjective, objective with range of motion and strength, assessment and plan, pain before and after on a 0–10 scale, the home programme one exercise per line, and the date of the next review.
Intake before the first visit
A physiotherapy intake template, editable, sent ahead of the appointment and signed on the patient's phone. Set it to expire after a year so returning patients update their history.
Records kept to the treating team
Treatment records are visible to the owner, admins, managers and the colleague treating that patient. Other logins, including front-desk staff without those roles, see nothing.
Treatment blocks and rehab series
Sell six sessions as a pass with an expiry, and let a patient book a weekly rehab slot for several weeks at once.
The college's rules are about the bill, not the software
The College of Physiotherapists of Ontario's standard on funding, fees and billing makes each physiotherapist responsible for all billing under their registration number, and asks for invoices and receipts that are clear, accurate and comprehensive enough for the patient or payer to understand who provided the care. Other provincial colleges set similar expectations. That is why the receipt is the gap that matters most: it is your registration number on it, not ours.
Jane lists integrations with TELUS eClaims, Pacific Blue Cross and BC's Teleplan for MSP and WorkSafeBC billing. If those are part of your day, Jane is the better choice and we would rather say so.
Questions physiotherapists ask us
Can my patients claim their visits from a Slotora receipt?
Not from Slotora's own payment email, which has no registration number or patient address. Connect QuickBooks or Xero and put those details on the invoice template there; that invoice is attached to the payment email.
Will you add TELUS eClaims?
Not that we can promise. Choose Slotora for what it does today, not for something it might do later.
Is Slotora PHIPA compliant?
We do not make that claim. Records are held in London, England, and as the custodian you decide whether that is acceptable for your practice.
Can I run group exercise classes?
Yes. A class has a seat limit, a waitlist that emails people when a place frees up, and passes patients can buy in advance.
Is there a commission on visits?
No. The subscription is in Canadian dollars and nothing is taken from payments.
Sources
The college standard and the competitor details, from their own pages.
- College of Physiotherapists of Ontario — Funding, Fees and Billing standard — https://collegept.org/standard/funding-fees-and-billing-standard/ · read
- Jane — Canadian insurance integrations — https://jane.app/guide/canadian-insurance-integrations-hub · read
- Jane — TELUS eClaims — https://integrations.jane.app/integrations/telus-eclaims · read
If you are in the group it suits
Set up your classes or your cash-pay sessions, add the intake form, and book a colleague through the page as a patient would.