The phone receptionist: answering while both hands are busy
Nita answers your salon phone, books and moves appointments in your diary, and sends your usual confirmation — paid for in prepaid minutes, on its own fixed price.
A ringing phone during a colour is a lost booking either way: you either abandon a client's head or you abandon the caller. The phone receptionist takes the call, in your salon's name, and puts the result straight into your diary.
What she can do on a call
- Answer with your salon's greeting and your services, durations and prices.
- Offer real free times and book the appointment — the same availability the online form uses, so nothing is double-booked.
- Move an existing appointment to another free time, once she has identified the caller.
- Send the guest your usual confirmation afterwards — by email when the client record has an address, and by text if SMS confirmations are switched on.
- Take a message when the question is not one she should answer — it is emailed to you with the caller's name and number.
When she picks up
In Slotora you choose when she answers, under Answering window: 'Always answer (24/7)', or one daily window such as 18:00 to 07:00 while the salon is closed. On your salon phone you choose which calls reach her, by dialling a forwarding code: forward when unanswered, when busy, or all calls — and ##002# turns forwarding off. Your number does not change.
What it costs
£49.99 per 100 minutes, prepaid, because a phone call has a per-minute cost we pay whether or not it turns into a booking. Minutes only tick while she is actually on a call. The minutes are their own balance — credits pay for your texts and your AI pictures, the phone does not touch them. It is the one AI thing in Slotora with a fixed price rather than a credit price, and it stands on its own: you can have the phone without ever spending a credit, or spend credits without ever taking the phone.
Getting it switched on
Open Nita (AI) → Phone receptionist and buy a minute pack first — a number is only set up once there are minutes on it. Then press 'Switch it on'. Where no paperwork is needed, as in the UK, the number is ready in about half a minute; where the number has to be registered to your salon, you fill in a short form first, the phone company's check usually takes a few days, and we email you the moment it is live. Then forward your salon phone to her number. Everything after that, including the hours she answers and turning her off, is yours to change at any time.