Take payment at the counter: cash, your own card machine, or a QR code
Every booking shows what the client still owes. Record cash or a payment on the card machine you already own — or show a QR code they scan and pay on their own phone.
Not everything gets paid online. Most visits end at the counter — with cash, with the card machine you already have, or with the client tapping their own phone. Slotora works out what is still owed and keeps a record of every penny that comes in, whichever way it arrives.
Where to find it
Open the appointment (Calendar → tap the booking) and look for the 'Payment summary' panel. It's there for every salon, whether or not you take card payments online.
How the balance is worked out
- Service price — the price on the booking
- Anything added after booking — each added line with its own amount, already inside the price (see 'Changing a booking's price or adding extras')
- Coupon discount — shown on its own line, and already taken off the price
- Gift card applied — anything redeemed against this visit
- Paid so far — a deposit or a full payment already taken
- Refunded — money you've handed back, so it's owed again
- Covered by pass — a session pass pays for the visit outright, so nothing is due
The bold figure at the bottom, 'Balance to collect', is what to ask for. It never goes below zero: if someone redeemed a gift card worth more than the visit, the change is a refund, not a minus number on your screen.
Cash, your own card machine or a bank transfer
- Click 'Mark as paid'
- Under 'How was it paid?' pick Cash, Card (own terminal) or Bank transfer
- The amount is filled in with the outstanding balance — change it for a part-payment. More than is owed is refused, unless you are an owner or admin: then Slotora offers to raise the price instead (see 'Changing a booking's price or adding extras')
- Add a tip if there is one: tap 10%, 15% or 20% of the price after any coupon, or type an amount. Tips are kept separate from the bill, so a generous client never makes a half-paid visit look settled
- Add a note if it helps, then click 'Record payment'
'Card (own terminal)' means Slotora is not talking to the machine — you take the payment on it exactly as you do today and then write the result down here, so Slotora's figures match your takings. Use this for any card machine at all: your bank's terminal, a Zettle reader, or a SumUp or Square reader when you are not taking it through the Slotora app. That money never touches us and we charge nothing for it. (The Slotora phone app can also hand the amount to the Square Point of Sale app on the same phone and fill this in for you — see 'Card reader at the counter' on the Payments page. SumUp is not available that way yet.)
Let them pay on their own phone (QR code)
If you've connected Stripe, click 'QR code — guest pays' and Slotora shows a QR code for exactly the outstanding amount. The client scans it with their phone camera, a Stripe payment page opens on their phone, and they pay by card, Apple Pay, Google Pay or Link. No card machine, no app, nothing to buy.
- The link sits under the code: 'Copy' it into a text message, or press 'Send it by email instead'
- The link stops working after two hours — press the button again for a fresh one
- Press it again while the same amount is still owed and you get the same code back, so a client can never pay twice
- The moment they pay, the booking is marked paid and the balance updates on its own
- If nobody can be charged yet, the panel says why in plain words — for example that a team member hasn't finished her Stripe setup
Payment emails, and putting mistakes right
- Clients with an email address are emailed a confirmation of every payment you record
- Typed the wrong amount? Owners and admins can 'Remove' a cash, terminal or transfer payment — it stays on the list, struck through, showing who removed it
- A card payment taken online can't be removed, only refunded: use 'Refund payment' on the booking, for the whole amount or part of it
What we need from you
- For cash, your own card machine and bank transfers: nothing at all — no account, no keys, no setup
- For the QR code: a connected Stripe account (see 'Take card payments: set up Stripe step by step')
- The client's email address on the booking, if you want them to get the payment confirmation or the payment link by email