When a client does not turn up
What happens when you mark a booking as a no-show: the fee and when it is charged, the waiting list, the client's record and the block list.
Mark the booking as a no-show from the booking screen, on the web or in the app. Everything below follows from that one tap, and nothing happens to a client who has simply not been marked.
The no-show fee
- It is only charged if you have set a no-show fee under Payments and the client saved a card when they booked — once Stripe is connected and card payments are switched on, Slotora asks for the card automatically whenever a fee is set (not while you approve booking requests yourself)
- It is charged automatically an hour after the appointment was due to end. Marked the wrong booking? On the web, tap Undo straight away — it stays on screen for 15 seconds; the app asks you to confirm before it marks anything. After that, switching off Charge these fees automatically before the hour is up stops the charge
- Switch off Charge these fees automatically under Payments if you would rather charge from the booking yourself
- If the bank declines the card, Slotora does not try again on its own — you can retry from the booking once the client has sorted it out
The waiting list
If you mark the no-show early enough that the time could still be booked online, the time counts as freed, and the people on the waiting list for that service and day get an email naming it. Whoever books first gets it.
The client's record
Every no-show is counted on the client's profile, so a pattern is visible the next time they book. A client who keeps not turning up can be blocked from booking online with one tap on their profile — they can still phone you, and you can still book them in yourself from New booking.