Eighteen letters you would otherwise type out yourself

What goes to the student

We have it, you have a place, this is what is due and by when, your place is confirmed, it starts in a week, it starts tomorrow, your pack is ready, your certificate is ready, how did it go, what next — and the ones nobody likes writing: the group was called off, the day has moved, a place has come free for you.

• Each letter goes once to one person about one thing. Not twice because a job ran twice.
• Nothing arrives at two in the morning: letters go in civil hours on your academy's own clock, except the three receipts that follow her own press within minutes.
• If she replies, she replies to you. Your address is the reply address on every one.

What goes to you

Three letters point the other way: somebody has applied, you have been put on a course as its teacher, and a session still has no practice model. They are the ones an academy notices missing only after the day has gone wrong.

• They are sent to the person they concern, not to a general inbox everybody ignores.
• The same information appears as a job to do, so a letter nobody read is not the only route.
• They dedupe the same way: one letter per application, per group, per session.

Every letter is switched on one at a time

A letter is only sent after its exact words have been read and approved — and a letter may only be switched on when it is complete in all six languages. That is checked by the build, not remembered by a person, so a letter with a hole in the Romanian cannot go out to anybody.

• The academy's settings screen tells you what actually goes out today rather than showing switches that do nothing.
• The wording is ours and it is the same for every academy — what travels inside it is yours: your name, your payment details, your terms.
• Every letter carries a way to stop receiving that kind of letter.

And then your own rules

Beyond the letters you can write rules of your own: when a thing happens, do this. Seven things can start a rule — an application arrives, an application is accepted, a payment is overdue by so many days, a course starts in so many days, a course finished so many days ago, a certificate is issued, or a graduate has not signed up for anything since.

• A rule either creates a job for somebody, or sends a message into the student's own portal — in your words, with her name and her course filled in.
• Each rule can be limited to one programme, is off until you switch it on, and fires once per person per thing.
• Before you switch one on, a dry run lists exactly who it would fire for right now.

Questions about the letters