Nita on your booking page: answering guests while you work
The chat your clients see: what she answers on her own, how she knows your real availability, how she hands over to you, and how to make sure she sounds like your salon.
Most bookings are lost to a question nobody answered. Someone opens your page at nine in the evening, wonders whether you do balayage on fine hair, whether there is parking, whether Saturday morning is possible at all — and leaves. Nita sits in the corner of that page and answers.
She belongs to your salon, visibly
The launcher says 'Ask Nita' and the panel header names your business, so a guest can see this is the salon's assistant rather than a support widget belonging to the software. Her greeting uses your salon's name and your booking page's language.
What she answers without being told
- Your services, durations and prices — read from your service list, so a price change is reflected the moment you save it.
- Opening hours, address, parking and directions if you have filled them in.
- Your deposit and cancellation policy, in your own words.
- Real availability: when a guest asks for Saturday, Nita asks the same availability engine the booking form uses and names actual free times — she cannot invent a slot that is not there.
What she does when she does not know
She says so and offers to pass the question to you, rather than guessing. A guess about whether a treatment suits a pregnant client is worse than a delay of two hours, and it is your name on the answer.
Making her sound like you
- Fill in your business description, policies and FAQ answers in Settings — they are what she reads.
- Write your service descriptions as you would say them out loud; she borrows the tone.
- Anything she should never say — a treatment you have stopped offering, a discount you do not honour — should be removed from your service list rather than left there hoping she skips it.
Cost and control
Lookups stay free: hours, prices and your policy are answered from your data whatever package you are on. Conversational replies need AI Chat or AI Autopilot. If you pause Nita, the chat keeps answering the factual questions and stops the conversation.